Privacy Policy

1. Introduction

Condo Buzzer Technologies Inc. ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

2. Information We Collect

2.1 Information You Provide

• Account Information: Email address, name, billing information
• Phone Numbers: The phone numbers you want to connect to your buzzer
• Location: Your city for assigning a local phone number
• Payment Information: Processed securely through Stripe (we don't store credit card details)

2.2 Automatically Collected Information

• Usage Data: How you interact with our website and service
• Device Information: Browser type, IP address, operating system
• Call Logs: Basic call metadata (time, duration) for service operation
• Cookies: We use cookies for analytics and service functionality

3. How We Use Your Information

We use your information to:

• Provide and maintain our service
• Process your payments and subscriptions
• Route calls from your building buzzer to your phone(s)
• Send service-related notifications and updates
• Respond to your support requests
• Improve our service and develop new features
• Comply with legal obligations
• Prevent fraud and abuse

4. Information Sharing

We share your information only in these circumstances:

4.1 Service Providers

• Stripe: Payment processing
• VoIP.ms: Phone service infrastructure
• Resend: Email delivery
• Cloudflare: Website hosting and security

4.2 Legal Requirements

We may disclose your information if required by law, court order, or government request, or to protect our rights and safety.

4.3 Business Transfers

If we're involved in a merger, acquisition, or sale of assets, your information may be transferred. We'll notify you before this happens.

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit (HTTPS/TLS)
• Secure database storage
• Regular security audits
• Limited employee access to personal data
• Secure payment processing through PCI-compliant providers

6. Your Rights

You have the right to:

• Access: Request a copy of your personal information
• Correction: Update or correct your information
• Deletion: Request deletion of your account and data
• Portability: Receive your data in a portable format
• Opt-out: Unsubscribe from marketing emails
• Withdraw Consent: Withdraw consent for data processing

To exercise these rights, contact us at privacy@condobuzzer.ca

7. Data Retention

We retain your information for as long as your account is active or as needed to provide services. After account cancellation, we retain data for:

• 30 days: Active service data
• 7 years: Financial records (legal requirement)
• Indefinitely: Anonymized analytics data

8. Cookies and Tracking

We use cookies and similar technologies for:

• Essential Cookies: Required for service functionality
• Analytics Cookies: Google Analytics, Microsoft Clarity
• Marketing Cookies: Meta Pixel, Google Ads (with consent)

You can control cookies through your browser settings. Note that disabling cookies may affect service functionality.

9. Third-Party Links

Our website may contain links to third-party sites. We're not responsible for their privacy practices. Please review their privacy policies.

10. Children's Privacy

Our service is not intended for children under 18. We don't knowingly collect information from children. If you believe we've collected information from a child, contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in Canada and other countries where our service providers operate. We ensure appropriate safeguards are in place.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We'll notify you of significant changes via email or website notice. Continued use of our service after changes constitutes acceptance.

13. Contact Us

If you have questions about this Privacy Policy or our data practices:

14. Canadian Privacy Laws

We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws. Canadian residents have specific rights under these laws.